Live confirmations

Posted on May 15, 2018

Appointment confirmations and cancellations can be made directly into our scheduler.  No need to email us an appointment confirmation anymore. You can also look up your appointments for our office using the same feature in case you have forgotten time and date.

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New Website

Posted on May 15, 2018

Our new website launched May 15, 2018. Our new website still has all the same capabilities as our old one along with a few new ones. New Features: Online payments for chart transfers PDF for chart transfers Information regarding Rx renewals and Referral info New automated emails informing you on when a referral has been…

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Introducing new walk in reservation tool

Posted on Dec 21, 2017

As of today, patients are able to book a walk in reservation directly into our scheduler. No more waiting for a confirmation email from us and/or not getting the time you asked for. Patients are now able to see our live availability and book at their desired time slot. Reservations are available throughout each day,…

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Counselling at Kensington

Posted on Nov 06, 2017

Jessica Kalia is a registered clinical counselor and is working Tuesdays and Thursdays at Kensington. She see’s individuals, couples, families, and children aged 6+. Specializations include: Depression Anxiety Trauma Grief and Loss Parenting ADHD/ADD Relationship Issues Stress Management Addictions Her approaches include; Cognitive Behavioural Therapy Psychological Assessments Suicide Risk Assessments Motivational Interviewing Solution Focused Therapy…

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Kensington Children’s clinic information for patinents

Posted on Sep 17, 2017

Welcome to the Kensington Children’s Clinic – a consulting practice for pediatric care. Can my Pediatrician be my Family Doctor? Pediatricians are specialists, not family doctors. They can only see children who have been referred by another doctor, and only when the referral has been made within six months of your visit. How often do…

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Rx Renewals

Prescription renewals can only be done in person during a visit with the doctor. Renewals are unable to be done by phone, email or fax. Requests faxed to us will be returned to the pharmacy letting them know the patient must visit the doctor for renewals.

Waiting For an Outgoing Referral

Referrals are made within 3 business days of your visit. You will receive an email from us when your referral is made outlining who the referring was made to, their contact information, estimated wait time and how you will be contacted.

If you have any questions regarding urgency of the referral, you must follow up with the doctor who made the referral in our office.

If you have not been contacted with an appointment time and it has been longer than the estimated wait time or if the wait time is not given, please contact the specialist directly via the contact number provided in the initial email.

Looking for my Test Results

Results for all test ordered by the physician should be followed by the patient at our office in a timely manner. We will attempt to contact you via email or phone if the results are abnormal or require immediate follow-up.

Kensington Medical Clinic does not adopt the resulting policy of “no news is good news”. The patient is responsible for following up on all test results in person.

Due to privacy restrictions, we are unable to email the patient a copy of the results. If patients wish to have a copy of their results, they should sign up for E-Health while visiting the Lifelabs.

Chart Transfer Request

The transfer of medical records is not a benefit under the Medical Services Plan of BC. The patient is responsible for fees related to chart transfer. The fee is $40.

Please fill out the consent for release of information and provide payment. Once this information is received, the standard turnaround time for transfer of information is 10 business days.

Download

Record request form, PDF

Record request form, docx

MDL/ICBC Insurance WSBC

Please fax all requests to our office (604-299-9772) regarding requests for chart notes. Once we send an invoice, you may pay for the invoice via the payments tab at the top of our website. Once we receive payment, we will email or fax you a copy of the requested patient information. Please ensure you provide us with an appropriate email address whereby we can send the requested information.

Fax number: 604-299-9772

© 2018 Kensington Walk-In and Pediatric Medical Clinic. Web site by Medora