COVID-19 Update

Mar 14, 2020

Kensington Medical Clinic is open and operating under normal business hours. We are continuing to care for our patients.

If you have a scheduled appointment, please plan to keep this appointment unless you are experiencing symptoms like fever, cough, congestion, sore throat, runny nose or shortness of breath. If you are a patient who is experiencing these symptoms, please email us for further instruction.

We are providing Telehealth visits for patients and children as available. Please see our website to book, or email us if you prefer.  Telehealth visits can be particularly useful if you are a high risk patient (ie: over 70, chronic health issues), have no need for physical examination, or  if repeat prescriptions are needed.

Below are frequently asked questions related to COVID-19 as it relates to our patients and community. The FAQs below are subject to change based on the receipt of more current information. The information on this page is subject to modification, pending guidance from the CDC, Canadian Public Health Officials, and WHO.

Can I bring children and family members/caregivers to my appointment(s)?

Please avoid bringing family members to the appointment. If needed for safety or history, please have only one additional adult person to your appointment(s).

What should I do if I have cold or flu symptoms?

If you have active symptoms, such as fever, cough, or shortness of breath, or other respiratory symptoms including congestion or runny nose, please email us to discuss the appointment. We will provide guidance about whether you should come to the clinic or wait until your symptoms are gone.

Which patients at greater risk of contracting COVID-19?

People who are older (particularly over 70) and people with underlying health conditions, such as chronic lung disease, cardiovascular disease, diabetes, chronic kidney disease and cancer appear to be at higher risk for major complications.

Are patients screened for respiratory symptoms?

Yes, patients are being screened for symptoms of respiratory illness at the entrance to the clinic.

Should I wear a mask in the clinic?

You should wear a mask in the clinic if you have respiratory symptoms or a fever.  If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.

If my family members/caregivers and I do not have a fever or respiratory symptoms, should we wear a mask in public?

No, if you don’t have symptoms, there is no need to wear a mask, according to the Centres for Disease Control and Prevention. Masks are intended to prevent patients who are showing symptoms from spreading disease to others.

Should I be worried about getting infected with COVID-19 at Kensington Clinic?

We are doing everything we can to ensure the health and safety of our community. We have protocols and systems in place to keep patients, visitors and healthcare workers safe, such as screening patients over email and upon entry to the Clinic.

Have there been any COVID-19 exposures at Kensington Clinic?

As of March 17th, we have not had any cases of COVID-19 in the office – no staff have been infected and we have not had any positive patient testing.

Is SCCA testing patients for COVID-19?

Patients identified as high risk during our screening that testing are being sent to a separate office at the present time.

Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months’ worth of your prescription medications, if possible.
  • Stay informed – check the CDC site regularly for new updates.



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Rx Renewals

Prescription renewals can only be done in person during a visit with the doctor. Renewals are unable to be done by phone, email or fax. Requests faxed to us will be returned to the pharmacy letting them know the patient must visit the doctor for renewals.

Waiting For an Outgoing Referral

Referrals are made within 3 business days of your visit. You will receive an email from us when your referral is made outlining who the referring was made to, their contact information, estimated wait time and how you will be contacted.

If you have any questions regarding urgency of the referral, you must follow up with the doctor who made the referral in our office.

If you have not been contacted with an appointment time and it has been longer than the estimated wait time or if the wait time is not given, please contact the specialist directly via the contact number provided in the initial email.

Looking for my Test Results

Results for all test ordered by the physician should be followed by the patient at our office in a timely manner. We will attempt to contact you via email or phone if the results are abnormal or require immediate follow-up.

Kensington Medical Clinic does not adopt the resulting policy of “no news is good news”. The patient is responsible for following up on all test results in person.

Due to privacy restrictions, we are unable to email the patient a copy of the results. If patients wish to have a copy of their results, they should sign up for E-Health while visiting Lifelabs. For all other results, copies may be supplied at the next visit with the doctor if desired.

Chart Transfer Request

The transfer of medical records is not a benefit under the Medical Services Plan of BC. The patient is responsible for fees related to chart transfer. The fee is $40.

Please fill out the consent for release of information and provide payment. Once this information is received, the standard turnaround time for transfer of information is 10 business days.


Record request form, PDF

Record request form, docx


Please fax all requests to our office (604-299-9772) regarding requests for chart notes. Once we send an invoice, you may pay for the invoice via the payments tab at the top of our website. Once we receive payment, we will email or fax you a copy of the requested patient information. Please ensure you provide us with an appropriate email address whereby we can send the requested information.

Fax number: 604-299-9772

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