FAQs

Do you give out phone advice?

No. We are unable to give out any phone advice, including prescription renewals.

Can I get Hep A and B shots for travel at the clinic?

Travel advice and medicine is not covered by MSP. Therefore there is a private charge for your visit.

Do I need to book an appointment to see the doctor?

No. The same day appointment clinic is open at 7 am daily. Names are not taken over the phone or email; you must come in to register. Some problems do require an appointment such as pap tests and physicals. Same day reservations are available 7  days per week. Reservations can be made via our website and can be booked beginning at 7 am each day.

Can I book an appointment for my child with a pediatrician?

Appointments can be made with our pediatricians by referral from a family physician. Please discuss this with your family physician. Please note pediatric referrals cannot be given by one of our walk-in clinic physicians.

Do you have a phone line?

We do not have any incoming phone line for patients.  All questions, queries and bookings must be made via our website kensingtonmedicalclinic.com

What if I do not have internet access?

If you do not have access to the internet via yourself or a family member, please inform one of our receptionists on your next visit and we can discuss possible alternatives.

Can I book a walk in reservation with a specific doctor?

Walk in reservations are not doctor specific, but are instead for the first doctor available.

Our walk in reservation tool opens at 7 am each morning and patients can book for any available time throughout the day.  Reservations can only be made for same day service and cannot be made for future days.

Why does the clinic sometimes stop accepting patients prior to the posted closing time?

The Medical Services Plan (MSP) places restrictions on the number of patients that a doctor can see in a day. Due to fluctuating patient demand, the doctor may reach this MSP “cap” before the clinic is scheduled to close. We apologize for any inconvenience that this may cause and strongly urge patients to visit the clinic within 2 hours of the posted closing time to ensure being seen that day.

What services are not covered by MSP?

The following services are not covered under MSP:

  • Travel advice and medicine
  • School/Camp forms
  • Driver’s Physicals
  • Work Physicals
  • Sick Notes

What if I do not have valid medical coverage?

If we are unable to validate your medical coverage or you do not have medical coverage, there will be a charge for the visit.

What if I live in another province/another country?

There will be a charge for all patients who do not have valid medical coverage in Canada. However, we must be able to verify your coverage prior to your visit.

Does my child have to be with me to discuss their care?

Yes, in order for the doctor to discuss care of your child, it is necessary for the child to be present.

Will you call me with my results?

Patients are responsible for following up with the doctor for all test results. If your result is abnormal, we will make every effort to get a hold of you, however you are encouraged to follow up with the doctor is symptoms persist and worsen. Please ask our staff or the doctor how long it will take for your test results to come back to ensure you are able to follow up in a timely manner.

Patient Tools
Resources
Other Tools
Rx Renewals

Prescription renewals can only be done in person during a visit with the doctor. Renewals are unable to be done by phone, email or fax. Requests faxed to us will be returned to the pharmacy letting them know the patient must visit the doctor for renewals.

Waiting For an Outgoing Referral

Referrals are made within 3 business days of your visit. You will receive an email from us when your referral is made outlining who the referring was made to, their contact information, estimated wait time and how you will be contacted.

If you have any questions regarding urgency of the referral, you must follow up with the doctor who made the referral in our office.

If you have not been contacted with an appointment time and it has been longer than the estimated wait time or if the wait time is not given, please contact the specialist directly via the contact number provided in the initial email.

Looking for my Test Results

Results for all test ordered by the physician should be followed by the patient at our office in a timely manner. We will attempt to contact you via email or phone if the results are abnormal or require immediate follow-up.

Kensington Medical Clinic does not adopt the resulting policy of “no news is good news”. The patient is responsible for following up on all test results in person.

Due to privacy restrictions, we are unable to email the patient a copy of the results. If patients wish to have a copy of their results, they should sign up for E-Health while visiting the Lifelabs.

Chart Transfer Request

The transfer of medical records is not a benefit under the Medical Services Plan of BC. The patient is responsible for fees related to chart transfer. The fee is $40.

Please fill out the consent for release of information and provide payment. Once this information is received, the standard turnaround time for transfer of information is 10 business days.

Download

Record request form, PDF

Record request form, docx

MDL/ICBC Insurance WSBC

Please fax all requests to our office (604-299-9772) regarding requests for chart notes. Once we send an invoice, you may pay for the invoice via the payments tab at the top of our website. Once we receive payment, we will email or fax you a copy of the requested patient information. Please ensure you provide us with an appropriate email address whereby we can send the requested information.

Fax number: 604-299-9772

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