FAQs
Do you give phone advice?
We are unable to provide any phone advice, including prescription renewals.
Can I get shots for travel at the clinic?
Travel advice and medicine is not covered by MSP. Therefore there is a private charge for your visit.
Do I need to book an appointment to see the doctor?
Same day visits can be seen on a walk-in basis in the clinic or by booking a Next Available Family Doctor via Phone or Video. Both can be booked via the online system accessed on the Home page. Some problems do require an appointment, for instance pap tests and physicals.
Can I book an appointment for my child with a pediatrician?
Appointments can be made with our pediatricians by referral from a family physician. Please discuss this with your family physician.
How do I contact the clinic?
In general queries, questions and bookings should be addressed via our website at kensingtonmedicalclinic.com. For patient with a family doctor in the clinic, urgent after hours medical questions can be asked by calling 604-299-9769.
What if I do not have internet access?
If you do not have access to the internet via yourself or a family member, please inform one of our receptionists on your next visit and we can discuss possible alternatives.
Can I book a walk in, phone or video reservation with a specific doctor?
Walk in reservations are not doctor specific, but are for the first doctor available at the time of your booking. Our walk in reservation tool opens at 7 am each morning and patients can book for any available time throughout the day. Reservations can only be made for this same day service and cannot be made for future days.
Video or phone appointments can booked with your family doctor or the next available doctor online via the button on the Home page.
Refund Policy
Kensington Medical Clinic does not offer refunds once services have been provided with the exception of BC Care Card coverage reinstatement. If your BC Care Card has recently become reinstated and would like reimbursement for a visit you paid privately for please contact our office. Refunds would be processed and paid out within 30 days of submission via cheque.
Why does the clinic sometimes stop accepting patients prior to the posted closing time?
The Medical Services Plan (MSP) places restrictions on the number of patients that a doctor can see in a day. Due to fluctuating patient demand, the doctor may reach this MSP “cap” before the clinic is scheduled to close. We apologize for any inconvenience that this may cause and strongly urge patients to visit the clinic within 2 hours of the posted closing time to ensure being seen that day.
What services are not covered by MSP?
The following services are not covered under MSP:
- Travel advice and medicine
- School/Camp forms
- Driver’s Physicals
- Work Physicals
- Sick Notes
What if I do not have valid medical coverage?
If we are unable to validate your medical coverage or you do not have medical coverage, there will be a charge for the visit.
What if I live in another province/another country?
There will be a charge for all patients who do not have valid medical coverage in Canada. However, we must be able to verify your coverage prior to your visit.
Does my child have to be with me to discuss their care?
Yes, in order for the doctor to discuss care of your child, it is necessary for the child to be present.
Will you call me with my results?
Patients are responsible for following up with the doctor for all test results. If your result is abnormal, we will make every effort to get a hold of you, however you are encouraged to follow up with the doctor is symptoms persist and worsen. Please ask our staff or the doctor how long it will take for your test results to come back to ensure you are able to follow up in a timely manner.
Can I get my Allergy Injection at this clinic?
As of December 1st 2019, Kensington Medical Clinic no longer provides allergy shots. Please arrange for this to be done with your allergist.