Kensington Children’s clinic information for patients

Sep 17, 2017

Welcome to the Kensington Children’s Clinic – a consulting practice for pediatric care.

Can my Pediatrician be my Family Doctor?

  • Pediatricians are specialists, not family doctors.
  • They can only see children who have been referred by another doctor, and only when the referral has been made within six months of your visit.

How often do I need a referral?

  • A referral is required every 6 months from a primary health care provider (GP or walk-in doctor).
  • If the pediatrician has told you that they will provide ongoing well baby and child care, you must still obtain a re-referral every six months.
  • If your child has a new problem that is different from that seen in the original consultation you need to return to your doctor to get a new referral, even it is less than 6 months in time.

When should I book follow-ups?

  • Appointments can only be made by email; it is best to arrange this in advance to ensure your child may be seen for follow up in a timely manner.
  • If the pediatrician has a long waiting time (ie. months) your child may be placed on a wait-list and then the appointment scheduled 1 month prior to the date.
  • If following your visit, the pediatrician tells you to arrange a follow-up appointment, please be aware of the above-listed requirements.

Preparing for your visit

  • To make your visit more efficient we ask that you bring any relevant information, documents or video with you to the visit.
  • In general, pediatricians will be able to address one, or in some cases two, problems per visit. If your child has multiple or very complex problems, please expect to be booked for another visit in order to give them the appropriate time and consideration.
  • In general, if you are not comfortable giving a medical history in English, we require that you bring a translator to ensure your child is given the best possible care.

What should I do with my stroller?

  • Please note the clinic has a policy against bringing strollers inside – this is to ensure clear access to patient rooms in case of emergencies.
  • If you are bringing multiple children to the visit we, therefore, ask that you bring extra people as required to help – this is especially important in the case of twins or triplets.
  • To accommodate families with strollers, a “stroller parking” area (with a lock) has been created outside the clinic – please ask the clinic staff if you wish to use it.
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Rx Renewals

Prescription renewals can only be done in person during a visit with the doctor. Renewals are unable to be done by phone, email or fax. Requests faxed to us will be returned to the pharmacy letting them know the patient must visit the doctor for renewals.

Waiting For an Outgoing Referral

Referrals are made within 3 business days of your visit. You will receive an email from us when your referral is made outlining who the referring was made to, their contact information, estimated wait time and how you will be contacted.

If you have any questions regarding urgency of the referral, you must follow up with the doctor who made the referral in our office.

If you have not been contacted with an appointment time and it has been longer than the estimated wait time or if the wait time is not given, please contact the specialist directly via the contact number provided in the initial email.

Looking for my Test Results

Results for all test ordered by the physician should be followed by the patient at our office in a timely manner. We will attempt to contact you via email or phone if the results are abnormal or require immediate follow-up.

Kensington Medical Clinic does not adopt the resulting policy of “no news is good news”. The patient is responsible for following up on all test results in person.

Due to privacy restrictions, we are unable to email the patient a copy of the results. If patients wish to have a copy of their results, they should sign up for E-Health while visiting Lifelabs. For all other results, copies may be supplied at the next visit with the doctor if desired.

Chart Transfer Request

The transfer of medical records is not a benefit under the Medical Services Plan of BC. The patient is responsible for fees related to chart transfer. The fee is $40.

Please fill out the consent for release of information and provide payment. Once this information is received, the standard turnaround time for transfer of information is 10 business days.

Download

Record request form, PDF

Record request form, docx

MDL/ICBC Insurance WSBC

Please fax all requests to our office (604-299-9772) regarding requests for chart notes. Once we send an invoice, you may pay for the invoice via the payments tab at the top of our website. Once we receive payment, we will email or fax you a copy of the requested patient information. Please ensure you provide us with an appropriate email address whereby we can send the requested information.

Fax number: 604-299-9772

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