New Family Doctors

Jun 04, 2018

Kensington Medical Clinic recognizes that a continuous patient-doctor relationship leads to positive patient outcomes. While patients are always welcome to see one of our walk-in family physicians, from time to time we have physicians open their practice to take new family patients.

Two physicians, Dr. Ana Pesantez and Dr. Sumeet Kalia will be joining our practice in the Fall. They will begin doing walk in shifts and may also accept new family patients in the late Fall 2018 on a case-by-case basis.

If you are interested in becoming a patient within their practice, please visit them on a walk in basis from October 2018 onwards to discuss.

Please note, physicians are not mandated to take on new patients and seeing a physician on a walk in basis does not guarantee that they will take you on as a family patient.

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Rx Renewals

Prescription renewals can only be done in person during a visit with the doctor. Renewals are unable to be done by phone, email or fax. Requests faxed to us will be returned to the pharmacy letting them know the patient must visit the doctor for renewals.

Waiting For an Outgoing Referral

Referrals are made within 3 business days of your visit. You will receive an email from us when your referral is made outlining who the referring was made to, their contact information, estimated wait time and how you will be contacted.

If you have any questions regarding urgency of the referral, you must follow up with the doctor who made the referral in our office.

If you have not been contacted with an appointment time and it has been longer than the estimated wait time or if the wait time is not given, please contact the specialist directly via the contact number provided in the initial email.

Looking for my Test Results

Results for all test ordered by the physician should be followed by the patient at our office in a timely manner. We will attempt to contact you via email or phone if the results are abnormal or require immediate follow-up.

Kensington Medical Clinic does not adopt the resulting policy of “no news is good news”. The patient is responsible for following up on all test results in person.

Due to privacy restrictions, we are unable to email the patient a copy of the results. If patients wish to have a copy of their results, they should sign up for E-Health while visiting the Lifelabs.

Chart Transfer Request

The transfer of medical records is not a benefit under the Medical Services Plan of BC. The patient is responsible for fees related to chart transfer. The fee is $40.

Please fill out the consent for release of information and provide payment. Once this information is received, the standard turnaround time for transfer of information is 10 business days.

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Record request form, PDF

Record request form, docx

MDL/ICBC Insurance WSBC

Please fax all requests to our office (604-299-9772) regarding requests for chart notes. Once we send an invoice, you may pay for the invoice via the payments tab at the top of our website. Once we receive payment, we will email or fax you a copy of the requested patient information. Please ensure you provide us with an appropriate email address whereby we can send the requested information.

Fax number: 604-299-9772

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